OR STUDY
SUPPORT SECTION BY YOURSELF

GO THROUGH
TRAINING VIDEOS
Take a training course of 30 videos that will help you use our equipment correctly in your daily work
View video
HARDWARE KNOWLEDGE BASE
Learn
ASK A QUESTION IN THE TELEGRAM BOT
Go to bot

FAQ

1.1.
What is the service term of the machine?

Calculated service term of the machine – 10 years.

1.2.
Are the machines safe?

The machines are completely safe. There are certificates for every part that comes into contact with products. Plastic parts do not emit any harmful substances, the tubes are made of special food silicone.

1.3.
Is the online telemetry service paid?

For the first 3 months, the full functionality of the service is available for free. Further, the basic functions (control of sales and stocks, management of the assortment) remain free, and the advanced functions (management of promotions and advertising) cost 1000 rubles per month.

1.4.
How much power does it use?

SHAKER Touch consumes 150 W/h. SHAKER S consumes 130 W/h.

1.5.
How many flavors, drinks in the vending machine?

In SHAKER Touch in base configuration – 11 flavors (8 from powders, 3 from syrups)/in extended configuration in SHAKER Touch – 14 flavors (8 from powders, 6 from syrups), in SHAKER S – 7 flavors (4 from powders, 3 from syrups).

1.6.
How many years have you been on the market?

Developments have been underway since 2014. The company was officially registered in December 2017. The first sales were opened in the 3rd quarter of 2018.

1.7.
Are there certificates for vending machines?

Vending machines comply with Russian standards and requirements.
Our machines have been successfully tested in a European accredited laboratory and meet CE and RoHS standards.

1.8.
I have a fitness bar, why do I need a vending machine?

For the smooth operation of the fitness bar in the 24/7 mode, at least 3 employees are needed who will be sick, late, on vacation, etc.
The machine will be able to take over the morning, evening and night traffic, will unload the bar, will save customers time.
The bar can successfully sell food, coffee, smoothies, and the vending machine will make cocktails and drinks very quickly.
We have a successful experience with vending machines at the same time as the bar. Classic fitness bar services are used only
by 3% of customers, we have 3-4 times higher.

1.9.
How quickly will the machine pay for itself?

Depending on many parameters, the payback of the SHAKER Touch is from 6 to 18 months. SHAKER S is a new machine. The estimated payback time is up to 6 months.

1.10.
What is included in the basic package?

8 powder hoppers, 3 peristaltic pumps for syrups, glass dispensing unit, proximity sensor, submersible water pump, uninterruptible power supply.
Additional information: bill collector, acquiring terminal, online telemetry, cooler. For more information on current promotions and special offers, please e-mail sales@shaker.su

2.1.
Is it possible to tune the recipe?

Yes, through the configurator you can tune the amount of water in ml, the amount of powder, the spinning time of the mixer. We make presets in advance, if you inform us in advance about the filling of your machine

2.2.
Can the machine be connected to the water supply system?

Yes, it can. The filter can be installed inside the Shaker Touch or outside the Shaker S.

2.3.
How do you change your tastes?

Each vending machine is pre-installed with a large database of brands and flavors, from which you can independently compose an assortment right on the machine.

2.4.
Is it possible to have an installation supervisor?

Yes, of course. We have a lot of specialists all over the country who will help you launch the machine. It’s a paid service, check out the cost.

2.5.
How do mixers wash? Is there an auto flushing system?

Thanks to the special mixing system, the mixers remain clean after each preparation. There is also an automatic flushing system. You can set up automatic flushing several times a day.

2.6.
How often should the machine be serviced?

Depending on the sales, but at least once every three days.

2.7.
How often should I do Maintenance?

With regular service of the machine according to the regulations, maintenance is not required in the first 2 years of exploitation.

2.8.
Can the machine be set up remotely?

Yes. Thanks to the online telemetry service you can set prices, recipes, washing time, etc.

2.9.
How is the vending machine serviced? How difficult?

The service of the machine should not take more than 15 minutes. There are detailed videos and printed instructions on how to operate the machine. We recommend purchasing replacement mixer sets to speed up the maintenance process. Any person can cope with this task, there is nothing complicated about it. Of course, you need some experience and skills.

3.1.
How long does a full load last?

Shaker Touch has a full load of 500 servings + 300-600 servings of syrup-based drinks.

The Shaker S has a full load of 120 servings + 300 servings of syrup-based drinks.

3.2.
How many canisters of water can be placed in the vending machine?

In the Shaker Touch vending can be placed 4 standard 19 liter canisters.

3.3.
Does the machine make drinks on milk or on water?

The machine can make drinks both on water and on milk powder.

3.4.
Where do you buy consumables?

You can buy them from us at a special price, or you can buy from your suppliers.

3.5.
Which products can be used in machines?

You can use any sport nutrition product in powder and syrup (concentrate) form. But you must take into account that each product has its own characteristics.

3.6.
Is there a product binding? Buy sports food only in SHAKER?

No, we do not oblige anyone to buy sports nutrition from us. We only give people the opportunity to purchase top brands at a special price, because we cooperate with manufacturers.

4.1.
How do I connect the machine to the Internet?

The machine has the possibility of cable connection to the RJ-45 port, there is a Wi-Fi module and a 3G/4g modem with a SIM card port.

4.2.
What to do if the machine breaks down?

If the machine breaks down – do not worry, we value our reputation and will always solve any breakdown and problem. For the beginning, read the instructions attentively and try to solve the problem yourself. If the problem cannot be solved, call us 8 800 333 63 26 (additional 2). If any spare part is out of order (the cause of the breakdown is not important), we will send it to you within 24 hours. You will send us the broken part, after carrying out diagnostics, we will identify the cause and issue an invoice if the case is not covered by the warranty.If necessary, a visit of a specialist is possible.

5.1.
Is it worth to put a bill acceptor?

No. 95% of payments in our machines are non-cash. Besides this, without a bill acceptor, you can set any cost of drinks without being tied to the multiplicity of bills. Also, you will not need to collect the machine.

5.2.
Which acquiring terminal to install?

We recommend the Vendista terminal for installation. This is the best solution in terms of price-quality ratio.

5.3.
Does the machine support payment for bracelets?

Yes, we made integration with various fitness club management programs (Perfect Gym, ClubIS, 1S fitness). If you have a “self-written” system or another, we are ready to do the integration

5.4.
Will the acquiring terminal be factory installed?

We can pre-configure the terminal during production. But we cannot immediately attach it to the machine due to possible damage during transportation. It is installed very easily within 5 minutes.

Have questions? Contact us

    By clicking the "Submit" button you agree to the Privacy Policy